1. Introduction
Langa Langa Tented Camp (“Langa Langa”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, make an enquiry, book a stay, contact us, or otherwise interact with us.
We process personal information in accordance with applicable privacy laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.
2. Who We Are
Business Name: Langa Langa Tented Camp
Email: admin@langasafaris.co.za
Phone: 063 337 9415
Physical Address: Shaws Gate, Sabi Sands, hazyview, 1242
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
3. Personal Information We Collect
We may collect and process the following types of personal information:
3.1 Information you provide directly
Full name
Email address
Telephone number
Booking details
Travel dates
Number of guests
Special requests or preferences
Any information you include in enquiry forms, emails, WhatsApp messages, or other communications
3.2 Information collected automatically
When you visit our website, we may automatically collect certain technical information, including:
IP address
Browser type and version
Device type
Pages visited
Date and time of visit
Referring website or source
Cookie and analytics data
3.3 Information from third parties
We may receive personal information from:
Booking platforms
Payment service providers
Travel agents or tour operators
Marketing or analytics providers
Social media or advertising platforms, where applicable
4. Why We Collect Your Personal Information
We may use your personal information to:
Respond to enquiries and requests
Process bookings and reservations
Communicate with you about your stay
Provide customer support
Manage guest preferences and special requests
Send booking confirmations and important service updates
Improve our website, services, and guest experience
Conduct internal administration and recordkeeping
Comply with legal and regulatory obligations
Send marketing communications, where permitted by law or where you have consented
5. Legal Basis for Processing
We process personal information where:
it is necessary to take steps at your request before entering into a contract;
it is necessary to perform our obligations relating to your booking or stay;
it is required to comply with a legal obligation;
it is in our legitimate interests to operate and improve our business, provided your rights are not unfairly impacted; or
you have given consent, where consent is required.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
improve website functionality;
understand how visitors use our website;
remember preferences;
support analytics and marketing activities.
You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.
If you use a cookie banner or consent tool on the website, your cookie preferences will be managed through that tool.
7. How We Share Your Personal Information
We do not sell your personal information.
We may share your personal information with trusted third parties where necessary, including:
website hosting providers;
booking system providers;
payment processors;
IT support providers;
marketing or analytics service providers;
travel partners or service providers involved in your booking;
legal, regulatory, or government authorities where required by law.
Where third parties process personal information on our behalf, we require them to use appropriate safeguards and only process information for authorised purposes.
8. International Transfers
Some of our service providers may store or process personal information outside South Africa.
Where personal information is transferred outside South Africa, we take reasonable steps to ensure that appropriate protection and safeguards are in place, and that such transfers comply with applicable law.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
loss;
misuse;
unauthorised access;
disclosure;
alteration; and
destruction.
While we take appropriate steps to protect personal information, no system is completely secure, and we cannot guarantee absolute security.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary to:
fulfil the purposes described in this Privacy Policy;
provide services and manage bookings;
comply with legal, tax, accounting, or regulatory obligations; and
resolve disputes or enforce agreements.
When personal information is no longer required, we will securely delete, destroy, or de-identify it where appropriate.
11. Your Rights
Subject to applicable law, you may have the right to:
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of personal information where appropriate;
object to certain processing;
withdraw consent where processing is based on consent;
object to direct marketing;
lodge a complaint with the relevant regulator.
To exercise any of these rights, please contact us using the contact details listed above.
12. Direct Marketing
Where permitted by law, we may send you promotional communications about our accommodation, offers, experiences, or updates.
You can opt out of marketing communications at any time by:
clicking the unsubscribe link in an email;
replying to request removal; or
contacting us directly.
13. Third-Party Links
Our website may contain links to third-party websites, booking platforms, or social media pages. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
14. Children’s Privacy
Our website and services are not intended to collect personal information from children without appropriate consent or lawful basis. If we become aware that personal information relating to a child has been collected unlawfully, we will take appropriate steps to delete or protect that information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision or effective date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Langa Langa Tented Camp
Email: admin@langasafaris.co.za
Email: bookings@langasafaris.co.za
Phone: 063 337 9415
Phone: 060 609 5171
